Global Switch - critical infrastructure

Project overview

Johnson Controls is a nationwide provider of integrated

fire, security and electrical testing solutions, who work 

with some of the leading critical infrastructure providers 

delivering an integrated package of compliance services, 

developed to meet the broad spectrum of requirements of 

this high profile sector.

Johnson Controls acquired the two Global Switch London based sites as part of their acquisition of instant fire protection in November 2012. The Johnson Controls contract covers the maintenance, reactive-works, and remedial works of their fire access control and CCTV security systems.

Product and services applications 

• Fire Alarms
• Fire Suppression
• Sprinklers
• Portable Fire Extinguishers
• Access control
• CCTV

Customer needs

Johnson Controls has a dedicated on-site team of four full-time on-site engineers, as well as providing Global Switch 

with a full-time contract manager, who liaises with on-site 

teams and management, as well as working closely with 

the Johnson Controls administration team. This enables 

seamless levels of service across the contract. When Johnson Controls took over the contract at Global Switch, the client had expressed concerns over the quality 

of service which they had previously enjoyed.

Johnson Controls solution

With the introduction of monthly KPI-related meetings on-site, and a consistent and honest approach to our work, 

Johnson Controls has managed to turned around this key 

customer relationship gaining customer praise for the approach taken and service levels delivered. By delivering a full schedule of PPM across the centres the service provided has become a predictable and routine 

facet of the centre’s operations.