National Trust Lacock North Wiltshire

The National Trust was looking for ways to improve its facilities and services, especially the public toilet block at Lacock. The block was was in poor condition, with no hot water or heating, poor lighting, and frequent blockages. The toilets had received numerous complaints, and so the National Trust wanted to upgrade the facilities.

“Previously we had tiled walls which were very cold and not easy to clean as well as suffering from condensation. We had a lot of technical issues as well as issues with the drains. The smell was always bad. We were spending a lot of hours on fixing and maintaining the urinals so these were the issues we wanted to address, alongside improving energy efficiency and lowering the environmental impact of the washrooms.”

Andy Webster, Facilities Manager, North Wiltshire National Trust

At a London trade show, Anna Bradshaw met Paul from Ecoprod and Mihail from CONTI, who demonstrated smart taps and accessories that could analyze visitor data. Initially the Trust was interested just in the smart taps however after Ecoprod visited the site it became apparent that they could offer much more than just the taps. The project expanded to include a full refit of the public toilet block, with a focus on efficiency, energy-saving and low maintenance costs.

The Trust wanted a solution that was energy-efficient, recyclable, and reusable, and Ecoprod offered a full package that fit these criteria. The upgrade included easy-clean, wipe-down wall coverings, a modular system that allowed for easy repairs, and water-saving taps and urinals. The Trust was able to secure funding for the upgrade because of the quality of the product and its energy and water-saving features. Efficiency of energy usage and low maintenance costs are extremely important to the National Trust so the refit was designed with these priorities in mind.

“The biggest draw for me initially was the fact that the taps offered the potential to collect and analyse usage data so we could see how many users we were getting. This is important because the toilet block is in a car park outside of our pay barrier, and therefore difficult to gauge numbers. However, once we started thinking about new taps then we started thinking about improving the basins and it went from there – ultimately we decided to go for the whole refit and have a really smart new look to the loos. Because the other products were also recyclable and reusable and made the whole management of the space more efficient, we were able to secure the budget to do a full refit. The quality of the products was apparent really early on.”

Anna Bradshaw, Facilities and Business Support Services

“We have gone for an easy clean, wipe down modular system so that if things get damaged, as they do in a public toilet, we’re only replacing small parts rather than the whole system.”

Andy Webster

What was included in the refit?

Ecoprod supplied the National Trust with a complete building project package which included:-

• Strip out of old toilet block
• Reconfiguration of walls to create space
• New flooring and walling
• New lighting, extraction, and heating
• New back panel systems
• New cubicles
• New URIMAT waterless urinals
• New troughs with CONTI+ Lumino tap with localised heater and Ble tool for connectivity
• Toilets with cisterns from Siamp range
• Mitsubishi hand dryers
• Baby changing station
• Full project management 

Working with Ecoprod

“We had a pretty clear plan on what we wanted to do and how we wanted to do it and Marcus was very accommodating. Once we got the contract signed it all came together very quickly. As always with jobs like this a few unexpected things came up but Marcus was able to deal with all of them. Whenever an issue arose I made a phone call and Marcus was on it straight away. He was very good at keeping people in the loop and communication was good throughout.”

Andy Webster

The benefits since the new toilet block opened

“Previously our main source of complaints for the site were the toilets. They were cold, damp and difficult to keep well presented. For many people their first stop will be a loo visit and we were very aware it wasn’t a good first impression. Since the refit we have received no complaints and visitors are now complimenting them on how clean and bright they are. The new design means they are easier to clean, as we moved from tiles to wall cladding, and troughs rather than individual basins, plus the new non-slip floor surface makes access much safer for our visitors.”

Anna Bradshaw

“We are looking to grow our relationship with Ecoprod, looking at other sites where we can use this technology. The more positive results we get, the more interest we have from the rest of the National Trust. One of the Trust’s main aims is energy efficiency and climate action is a big thing for the Trust this year so anything that can help us with that is something we will be looking at with great interest.”

Andy Webster