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Ticket Office with inset security shutter

Design guide

Ticket Office with inset security shutter

by Ideas Limited

Ideas’ award winning and patented counter system for Ticket Offices - transaction counters with security windows, has been inclusively designed, suitable for both ambulant standing people, wheelchair users and people of short stature. The innovative design removes the need for a dedicated transaction position with a lower counter, mistakenly referred to as the ‘wheelchair or DDA disabled counter’. Ideas' patented counter system - 'dual height counter design has been adopted by Network Rail for all of its new ticket counters. All investment and enhancement projects that involve a new Network Rail owned ticket counter shall tender their design and construction work (from GRIP 3 onwards) on the basis of the Design in Appendix C. of the Ticket Sales Guidance document - 1285-Document 11'.

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