Provision of Accessible Toilets in the Tourism Industry

VisitEngland figures show that overnight trips made by, or accompanied by, someone with a health impairment or condition accounts for almost £2billion per annum; people with access needs account for 12% of all overnight domestic trips. A report commissioned by the Office for Disability Issues and Department for Business Innovation and Skills highlights that for the average business, disabled customers may already account for up to 20% of the £80m retail customer base. It is therefore logical, and sensible, for any business that relies on visitors and tourists to optimise its accessibility