In summer 2019, the UK’s leading health and beauty retailer, Boots, embarked on a programme to improve sustainability in retail. Beginning with a single concept store in London’s Covent Garden, the company began researching how customers would respond to greener retail products and practices. These included the replacement of plastic carrier bags with brown paper bags, stocking a broader range of sustainable health and beauty brands, and the provision of free public drinking water. The Boots Project Management Team contacted MIW Water Cooler Experts for assistance with the latter.
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